FAQ (Frequently Asked Questions)
- Simply call us directly at 914-301-5300 and one of our staff will help get you started. Ask any questions you may have and please see our risk disclosure page.
- Select account agreement on our web page fill in and select the item you would like to purchase.
If called we will fill in to the best of our ability the account information with a temporary confirmation of order until the money is received and at that time we will make the purchase for you with your permission of course. - Executives are a available for all orders from 8:00 am until 8 p.m. EST to help you.
As soon as you have transacted your purchase, you will receive by email and/or fax a temporary confirmation of purchase. As soon as payment is received in full and the money is available in your account a reconciliation from Bedford Investment Partners and First State Depository giving you details of the cost of the precious metals and or coins purchased and the balance (if any) in your account. Your account is password protected and shows each purchase and sale.
Within the day of your purchase, Bedford Investment Partners will issue a receipt of your storage and or air bill that identifies your specific purchase by date, weight, purity, refiner and serial number held or shipped.
Payments:
Yes, all personal information is transmitted using secure SSL web pages. These pages are encrypted to ensure that no personal financial or identifiable information is made available to anyone other than you, your bank, or the processor.
We accept bank wires, and paper checks. After receipt and deposit, paper check payments require 10 days for payment to clear. We also can accept direct deposits into our bank account.
No. PayPal introduces too much potential for fraud, so we never accept PayPal.
Add products to your cart and select “Bank Wire” as your payment method. Proceed to checkout. At checkout, you will enter your billing and shipping information, select your shipping method. We require for bank wire orders to both verify your identity and enforce our Market Loss Policy should you choose to cancel an order or return a product (for reasons other than BEDFORD error). Place your order.
On your receipt page, you will see our wiring instructions. Print or write down the wiring instructions, as well as the amount payable, and take them to your local bank (within 1 business day of placing the order). Tell your bank officer you would like to create a wire transfer, and provide him/her with the wiring instructions and amount. In the “notes” area on the wire form, please write in your order number (i.e. INV-1234). Once you initiate the bank wire transfer, we should receive it within 1 business day. Upon receipt of payment, your order status will progress from “Pending” to “Paid”, and we will begin preparing your order for shipping.
Add products to your cart and select “Paper Check” as your payment method. Proceed to checkout. At checkout, you will enter your billing and shipping information, select your shipping method, and input a credit/debit card. We require a credit/debit card on file for paper check orders to both verify your identity and enforce our Market Loss Policy should you choose to cancel an order or return a product (for reasons other than Bedford's error). Place your order.
On your receipt page, you will see our mailing instructions. Write a check to “BEDFORD INVESTMENT PARTNERS”, include your order number in the Memo area of the check, and mail it to our mailing address within 2 business days of order creation. Upon receipt of payment, your order status will progress from “Pending” to “Paid”. Your order will ship out as soon as the funds clear from your bank account to ours. This clearing time will vary based on the check type and your location, but should never exceed 10 calendar days.
Pricing:
We cannot guarantee that gold or silver will go up in value. Like any investment, gold/silver can and will both increase and decrease over time. Again like other investments, gold/silver is a long term purchase that has a proven track record. While we can not guarantee that gold or silver will increase in value, history has proven its long term viability as an investment vehicle.
Our prices are determined by the spot prices of gold and silver, in addition to our premiums for each product. Our spot prices, provided by COMEX, are accurate up to the second, and we add on our premium per ounce for each product to come up with the final price.
We are able to offer a discount to customers who pay by bank wire or paper check because those payment methods have lower associated fees than credit card transactions.
As you may notice, the prices of our products change by the second, around the clock. When you add products to your Cart, the product prices are “fluid” and will continue to change until you advance to Checkout. Once you advance to Checkout, your prices are locked in and displayed on the right side of the checkout form. These prices are final and are held for 10 minutes while you complete the checkout process. If you take longer than 10 minutes to complete the checkout process, you will have the option to approve the new, updated prices to finalize your order.
Products:
“Any year” means that the coin you purchase will be from a year of our choice. If you would like to receive a specific year of coin, please contact us prior to purchase to check availability.
“Mint varies” means that the bar or round you purchase will come from a mint of our choice. The specific product will contain the exact amount of metal specified, but it won’t be produced by any specific mint. If you would like bars or rounds from a specific mint, please contact us prior to purchase to check availability.
We do not currently buy metal back from the public, but we arrange to get the best prices we possibly we can via the First State Depository and the over 200 metal dealers available to us.
Our order minimums and maximums are dictated by your selected payment method. Credit/debit card orders have no minimums and $3,000 maximums. Paper check orders have no minimums and $10,000 maximums. Bank wire orders have $2,500 minimums and $150,000 maximums. For orders exceeding $150,000, please contact us to lock in over the phone.
Yes. Call us 914-301-5300
Shipping:
Order fulfillment times range from a day to a maximum of a month, although the majority of our orders ship out within two days of approved payment. From there, the delivery time will vary depending on your selected shipping method. To inquire about the availability and shipping dates for specific products, please contact us.
Our shipping policy is based on order size, and can be viewed here: Bedford's Shipping Policy.
If your package is lost or damaged in the mail, simply contact us and we will begin the insurance process. If your items are not recovered, you will be entitled to a full reimbursement of the losses in accordance with the specific shipper’s insurance policy.
No, at present we only ship to USA addresses (including APO).
Returns:
Items can be returned in accordance with our market loss policy and applicable fees. Our market loss policy can be viewed on our Terms and Conditions Page.
Yes. Order modifications require tremendous effort on our part, as our system is largely automated but we always make room for mistakes that are made. Sometimes they also tend to result in shipping and billing mistakes on our end, so we do honor modifications but you would need to cancel your current order, accept the cancelation fees, and place a new order.
Order Status:
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.